Purchase conditions and return policy

SHIPPING COSTS

This information conforms and regulates the conditions of use, the limitations of liability and the obligations that the users of the Web page that is published under the domain name oligraus.com, assume and undertake to respect.

CONDITIONS OF USE

The simple and mere use of the Page grants the condition of user of the Page, either a natural or legal person, and necessarily implies the complete, full and unreserved acceptance of each and every one of the clauses and general conditions included in the Legal Notice. If the User does not agree with the clauses and conditions of use of this Legal Notice, he will refrain from using the Page. This Legal Notice is subject to changes and updates so the version published by Oli i Conserves Graus. it may be different each time the User accesses the Portal. Therefore, the User must read the Legal Notice each and every time he accesses the Page.
Through the Page, Oli i Conserves Graus provides Users with access and use of various Contents published via the Internet by Oli i Conserves Graus or by authorized third parties.
The User is obliged and undertakes to use the Page and the Contents in accordance with current legislation, the Legal Notice, and any other notice or instructions posted to your knowledge, either through this legal notice or in any other place within the Contents that make up the Page, as well as the generally accepted rules of coexistence, morals and good customs. For this purpose, the User undertakes and undertakes NOT to use any of the Contents for illegal purposes or effects, prohibited in the Legal Notice or by current legislation, harmful to the rights and interests of third parties, or that in any way may damage , disable, overload, deteriorate or prevent the normal use of the Contents, computer equipment or documents, files and all kinds of content stored on any computer equipment owned or contracted by Oli i Conserves Graus, other Users or any user of Internet (hardware and software).
The User undertakes and undertakes not to transmit, disseminate or make available to third parties any kind of material contained on the Page, such as information, texts, data, content, messages, graphics , drawings, sound and / or image files, photographs, recordings, software, logos, brands, icons, technology, photographs, software, links, graphic design and codes source, or any other material to which you had access in your capacity as User of the Page, without this list being limiting. Likewise, in accordance with all this, the User may not:
• – Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the Contents, unless they have written authorization. and explicit from Oli i Conserves Graus, which is the owner of the corresponding rights, or that this is legally permitted.
• – Delete, manipulate or in any way alter the “copyright” and other identifying data of the reservation of rights of Oli i Conserves Graus or their owners, fingerprints and / or digital identifiers, or any other technical means established for their recognition.
The User must refrain from obtaining or even attempting to obtain the Contents using means or procedures other than those that, depending on the case, have been made available to you for this purpose or have been indicated for this purpose on the Web pages where the Contents are found or, in general neral, of those that are usually used on the Internet for this purpose as long as they do not entail a risk of damage or disablement of the Page, and / or the Contents.

AVAILABILITY OF THE PAGE

Access to the Page does not imply an obligation on the part of Oli i Conserves Graus to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs, therefore, Oli i Conserves Graus is not responsible for possible security errors that may occur during the provision of the service of the Page, nor of the possible damages that may be caused to the computer system of the user or third parties (hardware and software), the files or documents stored therein, as a consequence of the presence of viruses on the user’s computer used for the connection to the services and contents of the Web, a malfunction of the browser or the use of non-updated versions of it.

LIMITATION OF LIABILITY

Oli i Conserves Graus excludes all responsibility for the decisions that the User may make based on this information, as well as for possible typographical errors that the documents and graphics on the Page may contain. The information is subject to possible periodic changes without prior notice of its content due to expansion, improvement, correction or updating of the Contents.

Products are with tax included

SHIPPING

Shipments will be made through the transport company chosen by Oli i Conserves Graus, the shipping and packaging costs being those stipulated in the web program in each sale for shipments throughout Spain.
Shipping costs will be as follows except for special conditions agreed in advance.

Free shipping for purchases to the Peninsula (Spain)

Shipments to countries of the European Union (except Spain) have a cost of 25 euros.

RETURN POLICY

Oli i Conserves Graus will not accept product returns unless they are due to defects or technical problems, and always within the first 7 business days from the date of receipt of the merchandise by the customer.
Returns previously authorized by Oli i Conserves Graus in writing will only be accepted.
To request this authorization, the client will contact Oli i Conserves Graus in advance and once authorized, the corresponding return sheet will be sent, which must be attached to the returned merchandise.
Once the material has been received and verified, Oli i Conserves Graus will make the corresponding payment for the merchandise by bank transfer to the account indicated by the customer.
The return costs will be borne by the customer except for errors attributable to Oli i Conserves Graus
The merchandise must be returned in its original packaging and in perfect condition.

CANCELLATIONS

The order is considered firm and in process from the moment the customer makes the payment. Once it passes to the process phase, the client has 30 minutes to cancel it or it must be processed as a normal return.
The refund for said cancellation will be made by bank transfer to the account indicated by the client.

DELIVERY TIMES

The material that appears in stock at the time of the order, will arrive at the customer’s destination within a maximum period of 72 hours in Spanish territory, except for orders placed on weekends (from Friday at 1:00 p.m. to Monday 8.00 am).
For material out of stock, the delivery time will be confirmed to the customer.
Once the customer sends the firm order to Oli i Conserves Graus, it will be confirmed by e-mail the receipt of the same and later the conditions related to the shipment will be confirmed.

PAYMENT METHOD

When placing the order, the customer can choose to pay for the purchases made with the methods that the website stipulates, in this case by credit card.
In both cases, the order will be considered accepted and will be sent once the corresponding amounts have been received.